Payment, Shipping & Returns

PAYMENT

Pay online with Credit/Debit Cards. Secure payments processed by Sagepay (Protx)

Pay by Phone with Credit/Debit card. Place order as normal and follow instructions at the end of checkout.  

(Phone payments Mon-Fri 9am-5.30pm, Sat 9am-4.30pm)

SHIPPING

All our shipping costs are based on Delivery to the UK (with exceptions below) only. Orders over £75 are free delivery. orders of £74.99 or less are £5.99.

Postcode surcharges apply to certain areas as below, please contact us first before ordering

£10 surcharge for AB31 to AB36, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50 and Northern Ireland.

 

£20 surcharge for all HS, IV41 to IV49, IV51, IV55 & IV56, KA27 & KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, and all ZE codes

 

For overseas orders please contact us first before ordering

 

Whilst we keep our stock prices as low as possible delivery rates are dictated by carriers who set the charges. We try to get the best possible rates and will continue to update our rates on a regular basis. Orders are usually despatched within 2 - 3 days

RETURNS

We have a "no quibble" returns policy.
Provided that the goods you ordered are returned to us in good condition (or in the case of damaged or faulty goods, in the condition in which you received them) within 14 days from the date of receipt, any payment made for the goods in question will be refunded in full.


Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.

For further information go to http://www.dti.gov.uk/